Epic’s Connect Collaboration

Who should attend? The Connect Collaboration is an event for both Connect hosts and sites. From host organizations, we often see Connect program leaders, Customer Success Managers, and executives who are responsible for the success of their programs. From Connect sites, typical attendees are executives who work closely with the host, IT leaders, and clinical informaticists. If you have questions about if the Collab would be a good fit for specific roles, reach out to your Connect Partner. It is more important that attendees have a vested interest in the success of their Connect program rather than having a specific title or role.

Topics will include: Connect hosts and sites will describe how they followed best practices to achieve great outcomes with reporting, autonomy, host-site partnerships, training, site-to-site collaboration, program development, the financial success manager role, the customer success manager role, technical best practices, and readiness. Additionally, sites will present on their operational achievements, detailing how they have achieved success in areas such as MyChart adoption, revenue cycle, patient engagement, and provider satisfaction.

New for 2026: We will build on the success of last year's technical track by including more technically-focused sessions, with a goal of highlighting best practices for both hosts and sites. Based on your feedback, we have added a few more Epic-led sessions to dive into the areas you are most interested in. Beyond that, you can expect a similar experience to last year's Collab, with three to four sessions running concurrently, plenty of opportunities to network, and a varied agenda featuring both hosts and sites.